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Legal Conditions for Your Pik Lak Account

Your use of Pik Lak — from opening an account to withdrawing via bKash, Nagad, or Rocket — is governed by these terms.

Eligibility by regionAccount holder obligationsWallet and payment rulesContent and conduct terms
Pik Lak Legal Conditions for Your Pik Lak Account
DATA AND SECURITY

How We Handle Your Account Data

We collect only the information needed to run your account: your mobile number, payment method details, and transaction history. Data is stored with encryption in transit and at rest. We do not sell your information to third parties, and we do not share wallet data — bKash, Nagad, or Rocket — beyond what payment processing requires. You can request a copy of your data or ask us to delete your account by contacting support with your registered number.

Data Retention

We keep account and transaction records for the period required by applicable regulations. After that window, inactive account data is removed from live systems.

Cookie Use

We use session and preference cookies to keep you logged in across your mobile browser and to remember your language and payment settings between visits.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your account PIN immediately and contact support.

Data Requests

To access, correct, or delete your personal data, contact us via live chat or email with your registered number. We aim to respond within a reasonable timeframe.

LEGAL CONTACT

How to Raise a Legal or Account Query

If you have a question about these terms, need to dispute a transaction, or want to request a change to your account data, reach us through any of the channels below. We handle legal and account queries separately from general support — route your question to the right path for a faster response.

Email Support Send your legal or account query to our support address. Include your registered mobile number and a clear description of the issue for quicker handling.
Live Chat Open the live chat window from any page while logged in. For legal queries, select the account or terms category so it reaches the right team.
Account Help Centre The Help Centre covers term definitions, account restrictions, and how to submit a formal dispute — check it before writing in.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms work, what they mean for your account, and what to do when something is unclear.

Access depends on whether your specific region is eligible under local law. We do not confirm lawful access for every district. Check your local regulations before opening an account.

Depending on the nature of the breach, we may restrict withdrawals, suspend the account, or close it permanently. Any balance subject to a breach review may be held until the matter is resolved.

We publish updates to the terms on this page. Continuing to use the platform after a change is posted means you accept the new version. We encourage you to check this page periodically.

Contact support via live chat or email with your registered number, the transaction date, and the amount. We'll cross-reference our records and respond with a resolution or next steps.

We retain account and payment records for the period required by applicable rules. Once that period ends and your account is inactive, your data is removed from live systems.

Submit a deletion request through live chat or email using your registered mobile number. We'll confirm the request and complete the process within a reasonable timeframe under applicable rules.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.