Reference

How Pik Lak Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This policy covers what we collect when you use Pik Lak, how we use it, and what rights you have over it.

Data not soldYour rights respectedbKash, Nagad, Rocket processed securelyContact us to request changes
Pik Lak How Pik Lak Handles Your Personal Information
DATA PROTECTION PRACTICE

How We Keep Your Account and Data Secure

Security on your account starts with the login flow. We use OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet where relevant. Sessions are encrypted and your payment credentials are never stored in plain text on our servers. We review data access logs regularly to catch anything unusual.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages work well. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable law requires, then delete the rest from active systems.

Account Security

OTP verification and encrypted sessions protect your account. If you notice anything unusual, contact support immediately so we can lock and review access.

Requesting Changes

You can ask us to correct, export, or delete your personal data. Submit the request through live chat or email with your account details for verification.

PRIVACY CONTACT

Reach Us About Your Data

Have a question about how we use your data, or want to request a change to your account information? Our support team handles privacy requests directly. You can reach us by email, live chat, or through the help section in your account. We aim to respond to data-related requests within the timeframes required by applicable rules in your region.

Team online

Email Support

Send your privacy request to our support address and include your registered account details so we can verify and act on it.

Live Chat

Open the chat from your account dashboard. Available during posted support hours — check the help section for current times.

Account Help Section

Log in, go to Account Settings, and select Help. From there you can submit a data request or update your contact details directly.

Common Questions About Your Privacy

These are the questions we hear most from account holders about how their data is handled. If your question is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to keep your account secure.

No. Your full wallet credentials are never stored on our side. Payment data passes to the processor to complete the transaction and is handled under their security standards.

Yes. Submit a deletion request through live chat or email with your account details. We will action it in line with applicable law and any mandatory retention rules.

Only with payment processors — bKash, Nagad, Rocket — to complete your transactions. We do not sell or share your data with advertisers or unrelated third parties.

Log in, go to Account Settings, and edit your contact information there. For security, some changes may require OTP verification on your registered mobile number.

Access and how this policy applies depends on your local law and eligible region. If you are in Bangladesh, local regulations may affect what rights and obligations apply to your data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.